When you consult...


.... you naturally want to find a solution to a problem. What is not so obvious is that consultants differ not only in the content or 'subject-matter' they can offer you of in their level of expertise but also in the emphasis they give to enabling you to solve problems in future as compared to 'fixing' matters right now. If you want a machine fixed, naturally you need someone who will figure out the source of your trouble and put it right; but if you need to how to get more value from your use of machinery, you will be well advised to recognise what assumptions you are making as you go about deciding on a satisfactory answer.

'Expert' consulting


To get good value from an expert, you need to know clearly what your problem is, just the right kind of help you need to achieve the solution you really have in mind and who to turn to for this help.

For this kind of approach to turn out well, you need to check that these assumptions are valid. You also need to be quite suire that you have correctly communicated the problem to your consultant. And that you have thought through and accepted the potential consequence of obtaining the information or service you buy on the basis of expertise.

'Process' consulting


Process consulatioin is a set of activities on the part of a consultant, that are designed to help you, as a client to perceive, understand and act upon business events in your environment, in order to improve a business situation of convern to you.

Events to be observed and learned from are those human actions that occur in the normal flow of work, in the conduct of meeetings, in formal or informal encounters between members of your organisation and in the more formal orgganisational strucutres.

Possible focal points of process consultation may include:

  1. Communication processes at work
  2. The process of building and maintaining a group
  3. Group problem solving and decision-making
  4. Group growth and development: norms and culture
  5. leading and influencing
  6. Appraising performance and giving feedback
  7. Intergroup relations

For information about services, simply press one of the labels in the navigation column to your left.

As many business people have not worked with an occupational psychologist or consulting ergonomist, you may find it useful to read these brief notes on hiring and working with them.